Privacy Policy
Effective Date: January 1st, 2023
Swoop Inc. (“Swoop,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, and disclose personal information about users of our services, including through our passenger app, accessible at swoopapp.com, and related services (collectively, the “Services”).
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We collect personal information that you voluntarily provide to us when using our Services, including:
• Names: Used to identify passengers for bookings.
• Emails: Used to send booking confirmations, updates, and other service-related communications.
• Phone numbers: Used to contact passengers about their bookings or in case of emergencies.
Additionally, we may collect the following information automatically when you use the app:
• Usage Data: Information about how you interact with the app (e.g., pages visited, time spent).
• Device Information: Information about your device, including IP address, browser type, and operating system.
2. How We Use Your Information
We use the personal information we collect to:
• Provide and manage transportation services.
• Facilitate bookings through our passenger app.
• Communicate with users regarding bookings, confirmations, and updates.
• Improve our app and services based on usage patterns and feedback.
• Respond to customer support inquiries and troubleshoot issues.
• Comply with legal obligations.
3. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:
• Service Providers: Third-party vendors who assist with app development, payment processing, customer support, and other services necessary to provide our Services.
• Clients: If the shuttle service is managed on behalf of an employer or educational institution, we may share booking-related details with the relevant organization.
• Legal Requirements: We may disclose personal information if required to do so by law or in response to valid requests by public authorities.
4. Children’s Privacy
We do not knowingly collect personal information from children under the age of 13. If you are under 13, you are not permitted to create an account or use the Services without verifiable parental consent.
If you are the parent or guardian of a child under 13 and would like to allow your child to use our Services, you must provide verifiable parental consent by contacting us at support@swoopapp.com. We will take additional steps to protect the privacy of children under 13, including restricting account creation unless this consent is obtained.
In the event that we learn we have collected information from a child under 13 without parental consent, we will delete that information immediately.
5. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
6. Security of Your Information
We are committed to protecting the security of your personal information. We use industry-standard security measures to safeguard your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure.
7. Your Choices and Rights
You have the following rights regarding your personal information:
• Access: You can request a copy of the personal information we hold about you.
• Correction: You can request that we correct any inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information, subject to legal obligations.
To exercise any of these rights, please contact us at support@swoopapp.com.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through the app. We encourage you to review this policy periodically for any updates.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Swoop Inc.
Email: support@swoopapp.com
